Refund policy

Last updated: October 10, 2026

Thank you for shopping with Crafty Haus by Katie! Every creation is handmade with care, and we want you to love your purchase. Please review our policies before placing your order.

Handmade & Made-to-Order Items

All Crafty Haus creations are handmade, and select products are made to order specifically for you.

Because our products are individually crafted, slight variations in size, stitching, color, and appearance are normal. These unique details are part of what makes each handmade piece special.

Please allow approximately 3–5 weeks for your order to ship. This timeframe includes the time needed to create and prepare your order and does not include shipping transit time.

Some ready-to-ship items may leave sooner. Any different processing timeframe will be noted in the individual product listing.

Returns & Exchanges

Due to the handmade nature of our products, all sales are final, and we do not accept returns or exchanges for changes of mind, personal preferences, or minor variations inherent to handmade products.

This applies to both ready-to-ship and made-to-order items.

However, if your order arrives damaged, defective, or incorrect, please contact us so we can help resolve the issue. Nothing in this policy limits rights or remedies available under applicable law.

Order Cancellations

We accept cancellation requests within 24 hours of placing an order, provided the order has not already shipped.

Please contact us as soon as possible if you need to cancel.

After 24 hours, orders cannot ordinarily be canceled because materials may have been purchased or production may have begun.

Approved cancellations will be refunded to the original payment method.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us at katiehaus@craftyhausbykatie.com, preferably within 7 days of delivery.

Please include your order number, a brief description of the issue, and photographs if available.

We will review the situation and work toward an appropriate resolution, which may include a replacement or refund.

Refund Processing

When a refund is approved, it will be issued to the original payment method.

The time it takes for the refund to appear depends on your bank or payment provider.

Contact Us

For questions about your order, cancellations, or product concerns, please contact:

Crafty Haus by Katie

Email: katiehaus@craftyhausbykatie.com

Website: craftyhaus.com

Thank you for supporting our small handmade business!